IBM SkillsBuild: Predictive Analytics for Customer Churn

Categories
Databases
Skills
python (programming language) pandas (python package)
Project scope

What is the main goal for this project?

The objective of this project is to:

Predict customer churn using logistic regression or decision trees.


Desired outcomes by the end of the project:

  • Explain the purpose and key features of IBM Watson Studio
  • Set up a new project in IBM Watson Studio
  • Import a data set
  • Clean data using the data refinery tool
  • Refine data using the data refinery tool
  • Create a data visualization
  • Conclude insights from a data visualization

What tasks will learners need to complete to achieve the project goal?

By the end of the project, examples of outcomes are:

  • Clean and explore a dataset (e.g., telecom churn data).
  • Train/test a classification model.
  • Evaluate accuracy, precision, recall


Final deliverables should include:

1. Jupyter notebook with code and visualizations

2. Model evaluation summary (1–2 pages)

3. Recommendations for business based on prediction patterns